Your Rights
At the heart of the Australian healthcare system is the commitment to providing high-quality care for all individuals, regardless of their circumstances. The Australian Charter of Healthcare Rights, now in its second edition, outlines the fundamental principles that apply to every person receiving healthcare services throughout the country.
These rights extend to all individuals in all healthcare settings across Australia. Whether you are seeking medical attention for yourself or someone you care for, the Charter sets the standards for what you can expect when receiving healthcare.
Your experience and well-being are paramount in the Australian healthcare system, and the Australian Charter of Healthcare Rights serves as a guiding light, ensuring that you always receive the highest standard of care, always.
For more information, ask a member of staff or visit this link:
Feedback and Complaints
We value your feedback and are committed to continually improving our services.
We encourage all patients and visitors to share their experiences with us — whether it’s a compliment, suggestion, or complaint. Your input helps us ensure that we deliver safe, high-quality care.
How to Provide Feedback
You can provide feedback in any of the following ways:
•In person: Speak directly with our reception or clinical team members.
•By phone: Call us on 8825 1116.
•By email: Send your feedback to dentist@moontadental.com.au
All feedback is treated confidentially, and we will acknowledge and address any concerns promptly and fairly.
If You Wish to Make a Formal Complaint
If you feel your concern has not been resolved within the practice, you can contact the appropriate healthcare complaints authority in your state:
South Australia:
Health and Community Services Complaints Commissioner (HCSCC)
Phone: 1800 232 007
Email: info@hcscc.sa.gov.au
Website: www.hcscc.sa.gov.au
Address: Level 4, East Wing, 50 Grenfell Street, Adelaide SA 5000
The HCSCC provides a free, impartial, and confidential service to help resolve complaints about healthcare and community services.